Client Service Terms

Your signed agreement

Clients contract with Leonia Moore personally, not a separate registered company. Before paid work begins, both parties receive and sign a Master Service Agreement and Project Scope Snapshot through the agreed signing method. This public page explains the process; it is not your signed agreement and does not display private client contracts.

The agreement sets legal and working terms. The Scope Snapshot identifies your selected service, deliverables, exclusions, platform and account responsibilities, milestones, price, revision allowance, acceptance criteria, and handoff. Accepted written change orders control the specific items they change; the Scope Snapshot controls project-specific business details, and the Master Service Agreement governs the remaining terms, subject to their express written exceptions.

Booking, payments, and costs

Inquiring or attending a complimentary consultation does not reserve a start date. Work is scheduled after the required documents are signed, the initial payment is received, and required materials and readiness are confirmed. Unless your signed scope states otherwise, the standard payment schedule is 50% initially and 50% before final handoff.

Published starting prices do not include every possible feature. Your final investment is approved before work begins. Client subscriptions, domains, hosting, licensed assets, and third-party platform charges are the client’s responsibility unless included in writing. Rush work, if accepted, is separately confirmed; the agreement’s default rush fee is $200 unless the scope states otherwise.

Initial payments reserve capacity and are non-refundable as provided in the signed agreement. Completed services, reserved time, approved work, and delivered work are not refundable except as required by law or the agreement. The agreement also addresses refunds for unperformed work in applicable provider-termination circumstances. Statutory rights and valid billing-dispute rights are not waived by this summary.

Scope and revisions

Unless your scope states otherwise, one consolidated revision round is included. Additional in-scope rounds are $125 each and require approval and payment before work begins. A new direction, additional page, feature, integration, or other material expansion is added scope, not an included revision. Added scope requires written approval of its price and schedule. One authorized client approver should collect and submit feedback.

Timing and client responsibilities

Schedules are estimates that depend on complete content, assets, access, approvals, and feedback. Follow the dates and response windows in your scope and agreement. Late or missing materials can move the schedule; prolonged noncommunication can lead to project closure under the agreement. Inquiry and project communication is normally answered within 24–48 hours during business days, excluding weekends, holidays, and announced closures.

You are responsible for the accuracy, rights, permissions, factual claims, and approvals for materials you supply, including names, logos, photos, written content, and testimonials. Confirm your domain, account ownership, business requirements, and authorized contacts. Supply or arrange qualified review of your business’s privacy notices, terms, disclaimers, and regulated claims.

Confidentiality and information handling

Both parties’ confidentiality obligations and exceptions are stated in the agreement. Necessary access should use an agreed secure method. Do not send account passwords, payment details, medical or insurance records, or other highly sensitive information through a general form or ordinary project message.

If work needs personal or confidential data, the scope must identify the data, purpose, access, approved providers, security responsibilities, retention, and deletion or return arrangements before it is supplied. Regulated data processing, a business associate agreement, or a formal data-processing arrangement is not included by default. Any additional requirements must be assessed and agreed in writing.

The Privacy & Cookies notice explains website inquiries and appointments. It does not replace the confidentiality or data-handling terms agreed for a client project.

AI and third-party platforms

AI-assisted tools may support research, drafting, coding, or other agreed work, with human review. AI output can be inaccurate, incomplete, biased, or non-unique; it is not professional advice. A client solution’s approved knowledge, permitted data, actions, limitations, testing, and human escalation should be defined in scope. A demo is not a production deployment or authorization to make high-impact decisions.

Third-party providers control their availability, pricing, subscriptions, access limits, and policy changes. No uninterrupted access, email deliverability, search ranking, business result, or regulatory outcome is guaranteed. Clients review and approve the solution for its intended use and obtain specialist advice where needed. See the AI & Portfolio Notice.

Review, acceptance, and handoff

The client reviews drafts against the agreed scope, reports in-scope issues within the agreed review window, and provides final approval. Final files, access, agreed ownership rights, and handoff materials are delivered after required balances clear. Handoff includes only what the scope identifies.

Website work includes the review agreed in scope; it is not a formal accessibility certification, legal compliance audit, or guarantee of compatibility with every device. Ongoing hosting management, monitoring, backups, maintenance, content updates, training, and post-handoff support are separate unless expressly included. Responsibilities for subscriptions, credentials, security, and continued operation should be clear at handoff.

Ownership, credit, and portfolio use

The agreement describes transfer of eligible, owned, human-authored custom work after full payment. Pre-existing tools, reusable code, methods, prompts, frameworks, and third-party assets are not automatically transferred. Necessary embedded materials are licensed as stated in the agreement, and third-party licenses continue to apply. AI-generated material may not be exclusive or eligible for copyright protection.

Designer credit and use of completed work in a portfolio are addressed in the agreement. Discuss confidentiality, removal of credit, or a portfolio-use restriction before signing and record any agreed exception in the scope. Confidential information should not appear in public examples.

Pauses, cancellation, and disputes

The signed agreement explains nonpayment, delayed client responses, suspension, termination, any required notice and opportunity to correct a breach, amounts owed, and treatment of unperformed work. A cancellation does not automatically erase payment obligations for work or capacity covered by the agreement.

It also sets out the good-faith dispute process, applicable governing law and venue, allocation of responsibilities, any indemnity, and limitations of liability subject to law. Read those provisions before signing and seek independent legal advice if needed. This public summary does not add an arbitration clause, waive a non-waivable right, or change an existing signed contract.

Before you sign

Confirm the contracting names, selected services, deliverables and exclusions, total price and payment dates, schedule, revision allowance, required accounts, data-handling rules, acceptance criteria, ownership and licensing, support period, and any special conditions. Ask questions before work is reserved. Changes to an existing project must follow the agreement’s written-change process; publishing a new website notice does not amend your signed agreement.